Shipping and Returns
Thank you for visiting and shopping at Kuwaloo.com.
Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping costs are calculated based on the purchased products weight.
The estimated delivery time should be between 2-3 days for the UK and 5-7 everywhere else in the World.
Delivery delays can occasionally occur and prolong the shipping times (COVID-19).
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Kuwaloo.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Kuwaloo.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. However all our parcels are packed carefully and with enough support to avoid any damages. A 'Fragile - Please deal with care' warning is added to the parcel whenever we feel it's mandatory.
Please save all packaging materials and damaged goods before filing a claim.
If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
In case we accept your application, we will provide you with an address to return us the products. The shipping costs of the return are at your own costs.